Command center

Messaging ops

Twilio webhook intake for SMS and WhatsApp, built so TSM Agent can turn inbound messages and reference images into structured booking conversations.

Provider

Twilio

SMS + WhatsApp

Webhook

Ready

/api/webhooks/twilio

Agent mode

Auto

Conversation intake

Inbound flow

Twilio posts inbound SMS/WhatsApp messages to /api/webhooks/twilio.

Pause Bubble Book validates the Twilio signature when auth is configured.

The webhook normalizes sender, recipient, body, media, and provider metadata.

The platform creates or updates the client, lead, conversation, and inbound message.

TSM Agent can then qualify, reply, escalate, or notify the team from the conversation record.

Webhook payload

Fields we normalize from Twilio into platform memory.

MessageSid

Provider message identifier

From / To

Client and shop sender addresses

Body

Inbound message content

NumMedia

Reference image count

MediaUrl0

First tattoo reference image URL

MediaContentType0

Reference image MIME type