Business basics
100% complete
What is the shop name, location, timezone, and operating schedule?
Who are the owner, manager, and decision makers?
What languages should TSM Agent support?
What makes this shop different from nearby tattoo shops?
Command center
Structured shop brain onboarding
The owner takes their time here. Better answers give TSM Agent better context, safer automation, and stronger booking outcomes.
Brain readiness
51%
TSM Agent core identity
Calm operator, customized by the shop brain.
TSM Agent keeps a consistent identity across the platform: organized, commercially sharp, respectful of tattoo culture, and focused on converting inquiries into consultations. The shop's structured answers customize the voice, rules, flows, and escalation boundaries.
TSM Agent identity
70% complete
Should TSM Agent sound casual, premium, direct, playful, or calm?
What phrases should TSM Agent use or avoid?
What should TSM Agent never promise without artist approval?
When should TSM Agent introduce itself as AI?
Artists
55% complete
Which styles does each artist specialize in?
Which artists accept new consultations?
Who should be notified by email, SMS, or WhatsApp?
What work does each artist refuse or prefer to review first?
Consultations
75% complete
Does the shop do phone, video, in-person consultations, or all three?
What consultation type should be default?
How long should each consultation be?
What details are required before TSM Agent books a slot?
Deposits
0% complete
Are deposits required?
What amount should TSM Agent request?
Are deposits refundable?
When should TSM Agent send a payment link?
Knowledge base
64% complete
What are the shop FAQs?
What are pricing minimums, aftercare, and cancellation policies?
How should TSM Agent handle cover-ups, scars, minors, and medical concerns?
What example conversations should TSM Agent learn from?
Messaging
45% complete
Which channels launch first: SMS, WhatsApp, email, Instagram, Facebook?
What is the Twilio messaging service and sender profile?
When should WhatsApp be preferred over SMS?
What messages require human attention?
Agent review
0% complete
Can TSM Agent answer a pricing question safely?
Can TSM Agent book the right consultation type?
Can TSM Agent notify the right artist with reference links?
Can TSM Agent escalate a risky conversation?